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FAQ How can I get a template? How can I get a template? Together with your sales representative you will figure out what size is best suits your needs. Your sales representative will then send over a template to you via email. <top> Can I have a different size template than what are available? Sure. If you need a custom template we can create one for you based on your specific needs. However, please do not alter the templates provided, as this will result in extra production time and additional charges. <top> Can I change the size of my templates? We ask that you not change the size of any template provided to you. These are standard sizes and doing so will result in extra production time (as well as additional charges) to change the template back to its original state. If you would like a different size than what you currently have, please talk to your sale representative about getting a custom made template. <top> In what format are the templates supplied? The templates are in Illustrator EPS, but we can also provide in other format to work with your computer system, which are available upon request. Our templates are Mac based so be sure to specify if you’ll be working on a PC. <top> How do you want the files? Please provide on disk all images (CMYK), fonts (printer and screen) along with your QuarkXpress file, as well as a printout and mock-up of your card so we know exactly how you want your outer cards to back-up in relation to the inner sheet. We ask that you also label your disk with your name and address on it for easy return. <top> What is a copy safety zone? A copy safety zone is the immediate area (generally 1/8") inside the trim line. It is there to ensure that nothing gets cut-off due to several variablities. <top> Do I need to bleed my artwork? Yes, anytime you have a color or image in the background you want to bleed your artwork at least 1/8" outside of the trim line. <top> Can I use extra PMS colors? Yes. Please contact us for a price quote on including PMS colors; otherwise, most jobs are printed with process colors CMYK. <top> What is the required image quality? Generally we required a minimum line screen of 150 LPI or 300 DPI at 100%. <top> How long does it take to produce the product? Depending on the product and quantity, a typically timeline is 3-6 weeks. We always recommend you speak with a sales representative for times specific to the volume and product format you need. <top> Who supplies artwork? Generally the client supplies artwork on a template provided by USAi, however if you are in need of design services we can do that for an additional fee. <top> Can I purchase an all ready-made product? Yes, you can choose from a variety of up-to-date current topics and titles. We can decorate your company logo and info by hot stamping with various foil colors. The result is just as exquisite! <top> Where can I find pricing on your web site? Because there are so many variations and possibilities with our products, you will need to contact us directly for a quote. Please go to the Contact Us page for information on how to reach us. <top> When will I be billed? Clients are billed upon final shipment of product. Call our representative for terms and conditions. <top> Where do I send the files for print? Call our representative to confirm the best ways to send your art. If artwork is around 4 MEG in size, email it to: art@deliveringyourmessage.com. For larger files, artwork can be uploaded onto an FTP site or mail your CD to: USAi – Delivering Your Message P.O. Box 95 Cromwell, CT 06416 <top> |
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